joya99 Privacy Policy
joya99 is fully committed to protecting your personal information. This policy explains how we collect, use, and keep your data safe.
joya99 ("we", "our", "platform") provides a safe and trusted online gaming environment for users in Bangladesh. This privacy policy will explain in detail what kinds of personal information we collect when you use the joya99.cam website, how that information is used, who it may be shared with, and what steps we take to protect your privacy.
When you register on, log in to, or use joya99's platform, you are considered to have agreed to the terms of this privacy policy. Please read this document fully and carefully.
This privacy policy may change, and we will post a notice on the website when it does. If you have any questions about your rights, contact us at [email protected].
Policy Summary
| Topic | Summary |
|---|---|
| Data Collection | Registration, transaction, and browsing data are collected |
| Purpose of Use | Account management, security, and service improvement |
| Sharing with Third Parties | Limited to payment processing and legal obligations |
| Data Protection | SSL encryption and strict access controls |
| Data Retention | For as long as the account is active and as required by law |
| Your Rights | Rights to view, correct, and delete your data |
| Contact | [email protected] or 24/7 live chat |
1 What data do we collect?
joya99 collects various types of information to provide its services. The types of data collected are described below:
1.1 Registration and Account Information
When you create an account on joya99, we collect the following information:
- Full name and date of birth
- Email address and password (stored in encrypted form)
- Mobile number
- Preferred currency (Bangladeshi Taka, BDT)
1.2 Identity Verification Information (KYC)
To verify accounts, prevent fraud, and ensure responsible gaming, we may collect identity document information such as National ID (NID) or passport details. This information is stored only where necessary and in accordance with strict security rules.
1.3 Financial Transaction Information
When you make a deposit or withdrawal, transaction-related information is recorded:
- bKash, Nagad, Rocket, or Upay account number (only the necessary portion)
- Transaction amount and date
- Transaction ID
joya99 never stores full payment card numbers or banking passwords.
1.4 Technical and Usage Information
When you use our website, some information is collected automatically:
- IP address and device type
- Browser type and operating system
- Cookies and session data
- Page views, click history, and session duration
2 How is your information used?
joya99 uses the collected information for the following purposes:
2.1 Account Management and Service Delivery
Your information is used to create your account, confirm login, process transactions, and deliver gaming services without interruption. Your authentication information is used to ensure secure access through the joya99 Login page.
2.2 Security and Fraud Prevention
We analyze information to protect your account from unauthorized access, fraud, and cyber attacks. If suspicious activity is detected, we may take additional verification steps.
2.3 Responsible Gaming
joya99 believes in responsible gaming. By monitoring your gaming behavior, we identify problematic patterns and provide support when needed.
2.4 Customer Support
When you seek help through our 24/7 live chat or email, your account information is used to provide a fast and effective resolution.
2.5 Bonuses and Promotions
Your account and transaction information is used to correctly apply welcome bonuses, cashback offers, and VIP program benefits.
2.6 Technical Improvement
Aggregated usage data is analyzed to assess website performance, fix errors, and improve the user experience.
3 Cookies and Tracking Technologies
The joya99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us recognize you.
3.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, remember language preferences, and ensure security. These cookies cannot be disabled.
3.2 Analytics Cookies
Analytics cookies are used to collect usage statistics for the website. This information is processed in aggregated form and no individual is directly identified.
3.3 Cookie Controls
You can control or delete cookies from your browser settings. However, if you delete essential cookies, some features of the website may not work properly.
4 Information Sharing with Third Parties
joya99 does not sell or rent your personal information. However, information may be shared with third parties in the following limited cases:
4.1 Payment Processing
The minimum necessary information is shared with payment service providers bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These providers follow their own privacy policies.
4.2 Legal Obligations
If a court, government body, or regulatory authority requests information through a legal order, joya99 is obligated to provide it in compliance with the law. In such cases, we will make every effort to notify you where possible.
4.3 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may process certain technical data to run their software. This information is not used for marketing or any other purpose.
4.4 Security Services
We use specialist security services for fraud detection and cyber security. These organizations operate under strict confidentiality agreements.
5 Data Protection Methods
Protecting your information is our top priority. joya99 follows these protection methods:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with industry-standard SSL encryption.
- Password Hashing: Your password is never stored directly — only a one-way encrypted hash is kept.
- Access Controls: Only authorized staff can access your information, and every access is recorded.
- Regular Security Audits: Our systems undergo regular security testing.
- Two-Factor Authentication: An additional verification layer applies to protect your account.
- Data Minimization: Only the information needed to provide the service is collected.
While we take every possible security measure, no method on the internet is 100% secure. It is therefore your own responsibility to keep your account password private and to use a secure network.
6 Data Retention Period
joya99 retains your information for as long as necessary. The retention period is determined based on the following:
- Active Account: All information is retained for as long as your account remains active.
- Transaction Records: Financial transaction data is retained for the period required by legal obligations.
- Account Closure: Even after an account is closed, some information may be kept for a set period to fulfill legal obligations.
- Backup Data: Information may remain in system backups for a slightly longer period, but it is no longer actively used.
Once the necessary retention period has ended, information is securely deleted or anonymized.
7 Your Privacy Rights
As a joya99 user, you have the following rights regarding your own information:
7.1 Right to Access
You may request to see what information we hold about you. We will provide you with a copy of that information within a reasonable time.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. You can update much of your information yourself through your account settings.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, this request may not be possible to fulfill in cases of legal obligations or ongoing investigations.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. We will consider your objection and take appropriate action.
7.5 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact us through 24/7 live chat. After verifying your identity, we will process your request as quickly as possible.
8 Protection of Minors
joya99's services are intended for persons aged 21 and above only. We do not knowingly collect any personal information from minors.
If we learn that a minor is using our services, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child is using our platform, please contact us at [email protected].
9 Changes to the Privacy Policy
joya99 reserves the right to update this privacy policy from time to time. Users will be informed of changes in the following ways:
- The date of the latest update will be noted on this page.
- For significant changes, a notice will be sent to your registered email address.
- If you continue using the service after a change, you will be considered to have agreed to the new policy.
We recommend that you visit this page regularly and stay informed about the latest privacy policy.
10 Applicable Law & Jurisdiction
This privacy policy has been drafted in accordance with internationally recognized data protection principles. joya99 will cooperate fully to resolve any disputes related to data protection.
If any part of this policy is unclear or you have any questions, feel free to contact us.
Have a privacy-related question?
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